Moving FAQs

Read here the answers to most frequently asked questions. Get to know the essentials of the moving company services as well.
Moving FAQs
What is a binding estimate?
The binding estimate or cost of service specifies in advance the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. In case the additional services are requested or required at either origin or destination (such as a "shuttle" to or from a location to which a full-size van cannot operate directly or a "long carry" from the street to residence), the total cost will increase. These estimates are valid for the time period specified, up to 60 days.

When you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. 

How much will my move cost?
The exact cost of your move cannot be determined until after your shipment has been loaded on the van and weighed. If you request additional services or they become necessary after loading and weighing, additional charges will be incurred. Essential transportation charges depend on the actual weight of your goods and the distance they will travel.

The price will include these transportation costs, any charges for Full-Value Coverage or Depreciated Coverage, plus charges for any "accessorial" services (such as packing and unpacking) performed by the agent at your request. 

What is a tariff?
Tariff is the list of rules, regulations, available services and resulting charges used by all motor carriers which provide interstate transportation of household goods. They are published by each household goods motor carrier and include its various services. Request the tariffs for your inspection.

Extraordinary value items
Items having a value of more than $100 per pound are known as "articles of extraordinary value." All such items in your shipment must be listed on the High-Value Inventory form which will be given to you by the salesperson to complete. While you might have other articles of extraordinary value, the following list should help you identify items that might fall under this classification: jewelry, furs, art and coin collections, crystal, figurines, antiques, Oriental rugs, precious stones or gems, china and silverware.

Select the valuation program, and write your choice in the "Valuation" box on the Bill of Lading in your own handwriting.

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